Frequently Asked Questions


How can I join My Transgender Date?

You can download My Transgender Date for free in the App Store and Google Play Store, or you can use our website In any case, you will need to provide a valid email address and confirm it by clicking on an activation link that we will send you upon registration.

I didn’t receive the activation link. What do I do?

If you don’t receive the activation link within a few minutes, it’s likely that it has been filtered by your email provider. Try to look for an email from My Transgender Date with the subject “Activate your account”.

If you use Gmail, check the Spam folder, as well as the Promotions and Social tabs.

If you use Outlook/Hotmail, check the Junk Email folder, as well as the Other tab.

If you still can’t find the activation link, please contact our support.

How do I delete my account?

To permanently delete your account, go to Settings and click on Delete account. You will need to enter your password to confirm the deletion. If you forgot your password, you can reset it on this page.

BEWARE! Deleting your account is a final and irreversible action. Once deleted, you will not be able to recover it. You may want to temporarily deactivate your account instead.

Can I temporarily deactivate my account?

If you want to take a break from My Transgender Date but keep your data intact (profile, photos, conversations, etc.), you can temporarily deactivate your account. Other members can’t tell the difference between deleted and deactivated accounts. You can reactivate your account later by simply logging in.

Note that deactivating your account will not pause your Premium membership nor cancel your Premium subscription.

To deactivate your account, go to your Settings and click on Deactivate account.

How do I change my email address?

To change your email address, please contact our support.

How do I change my password?

To change your password, go to Settings, then click on Change password. If you forgot your current password, you can reset it on this page.

Why am I unable to log into my account?

The most common reason is that you might be entering the wrong password. If you forgot your password or are unsure, you can reset it on this page.

It is also possible that your account has been locked by our moderators. If so, you will see a screen explaining the reason and the necessary steps to unlock your account.

Finally, you may have been banned from My Transgender Date. If this is the case, you should have received an email from us detailing the specific reason.

In doubt, please contact our support.

What is not allowed on My Transgender Date?

We designed community guidelines to ensure every member can enjoy My Transgender Date safely and responsibly. We invite you to familiarise yourself with these guidelines to make sure you don’t breach them.

Which browsers does My Transgender Date support?

We actively support the latest stable version of Chrome, Firefox, Safari and Edge. We also actively make sure that our site works well in iOS and Android.

If you use another browser, or an older version, the site might not work properly. Our resources are limited, so we cannot actively develop or fix bugs for outdated browsers.

Profile and photos

I’m having issues uploading my photo, what should I do?

If you are having trouble uploading photos (it can happen for some models of smartphones for example), send us your photos by email and we will upload them for you.

How long does it take for the moderation team to approve my photo?

It usually takes less than an hour for our moderation team to review your photo. You will get an email when it’s done.

What happens if I edit my profile?

You can change anything on your profile at any time, but there are two things that need approval from our moderators: your headline and your description. There are strict rules to follow in order to have a valid headline and description. These are listed where you edit your profile.

Why is my photo not showing?

If more than 24 hours passed after you posted your photo but it’s still not showing, that means our moderation team refused it because it was not following our guidelines. When we approve or refuse a photo, an email is automatically sent to you with an explanation.

Why is my photo resized or edited with black rectangles?

Sometimes our moderation team will take the liberty of cropping, blurring or blocking parts of a photo to better represent you and / or protect the identities of other people in the photo.

How do I delete photos?

Go to this page Manage photos, click on the photo you wish to delete, then click the Delete button on the bottom left.

How do I choose my primary photo?

Your primary photo is the one that shows first on your profile, in search results and in the private chat. To choose your primary photo, go to this page Manage photos, click on the photo you wish, then click the “Make primary” button on the bottom left.

On what services is my profile visible?

Your profile is only visible to users registered with My Transgender Date on our website ( and our mobile app (App Store / Google Play Store).


Why can’t I send messages?

If you’re a lady, you need to complete your profile before you’re allowed to send messages. Complete your profile with a description and at least one photo, then wait for our moderation team to approve it. Once your profile is complete and approved, you can send and receive messages without any limitation.

If you’re a man, you need to upgrade to a Premium membership. Once Premium, you can send and receive messages, without any limitation.

How do I report a member to the moderation team?

In the event that a member is harassing you, spamming, asking for / offering money, or otherwise making My Transgender Date a bad place to be, there are “Report” buttons on every profile and on every conversation. Reporting is confidential and our moderation team will deal with this quickly.

How do I block someone from sending me messages?

You can block someone from sending you messages and from viewing your profile. To do so, there are “Block” buttons on every profile and on every conversation.

How do I unblock someone?

If you want to unblock a member, go to your Settings, then on Blocked profiles. From there you can unblock blocked members one by one.

What does it mean when a profile is “unavailable”?

Profiles may be unavailable for one of the following reasons:

  1. the member has deactivated their account
  2. the member has deleted their account
  3. the member blocked you

How can I hide profiles that I’m not interested in?

If there are profiles that you are not interested in and no longer want to see in your search results, you can hide them using the X button at the top right of each result. This will also remove them from your favourites list, but it will not explicitly block them. They will still be able to see your profile and message you.

Premium membership

How much does it cost?

Trans women can use our service for free. Men need to upgrade to a Premium membership in order to access some of the features (e.g. sending messages). The cost of Premium membership is US$29.90 per month (or equivalent in other currencies).

Being a paid service allows us to ensure the quality of our members because, in addition to allowing us to hire moderators, it also naturally filters out the men who don’t have the best intentions.

Will my Premium membership be automatically renewed?

If you buy via our website, you may opt for a subscription or a one-time payment.

If you buy via our mobile app, this will be a subscription.

In case of a subscription, your Premium membership will renew automatically until you cancel it.

How do I cancel my subscription?

Cancellation steps vary based on the platform you used to subscribe (iOS, Android, website). Note that deleting our mobile app will not cancel your subscription.

  1. Open the Settings app
  2. Tap your name, then tap Subscriptions
  3. Select the subscription you want to cancel
  4. Tap Cancel Subscription

If this doesn’t work, contact Apple Customer Support for more help.

  1. Open the Google Play app
  2. At the top right, tap the profile icon
  3. Tap Payments & subscriptions, then tap Subscriptions
  4. Select the subscription you want to cancel
  5. Tap Cancel subscription

If this doesn’t work, contact Google Play Support for more help.


Go to this page and click on Cancel subscription.

If this doesn’t work, contact our support and we will be happy to help you.

  • Please cancel your subscription at least 24 hours prior to your auto-renew date to avoid additional charges.
  • Once you cancel your subscription, you’ll be able to use your Premium membership for the remaining days you paid for.
  • Cancelling a subscription does not entitle you to a refund.
  • If you have more than one subscription, each subscription has its own renewal date and needs to be cancelled separately.

How can I transfer my Premium membership to a new account?

If you delete your account while you have an active membership, you can create a new account and transfer your membership to it.

For App Store / Google Play Store subscriptions

From within our app:

  1. Go to Settings, and then to Premium
  2. Tap on “Restore subscription
For memberships purchased via our website

Contact our support to ask for your membership to be transferred to your new account.

How do I ask for a refund?

For subscriptions

Payments for subscriptions (i.e. auto-renewing Premium membership) are non-refundable.

For one-time payments

One-time payments are refundable at any time by contacting our support. We will cancel your Premium membership immediately and give you a refund whose amount depends on when you request it:

  • Within 10 days of the purchase date: the full amount less 10 USD.
  • After 10 days: amount prorated to the remaining days.

Refunds are usually processed within one working day.

You didn’t find a satisfying answer in this page?

You can still contact us by email through our contact page. Response time usually never exceeds 24 hours.